Your Helpdocs articles were written to reduce support volume. Connecting them to Outlearn is the fastest way to make that happen - your agent reads the articles, understands them, and delivers the right answer to the right customer the moment they ask.

Your Helpdocs library has sixty articles. Your support team still gets the same twenty questions every week - all of them answered somewhere in those sixty articles. The documentation is good. The problem is delivery: customers do not read docs before they ask. Connect Helpdocs to Outlearn and your agent delivers the right answer from the right article, in the conversation, before the customer even thinks to go looking for it themselves.

In this article, you'll learn:

• What happens when you connect Helpdocs
• How to connect your Helpdocs account
• How to manage the connection after it's set up

What Gets Connected

When you connect Helpdocs, Outlearn syncs your articles and documentation and uses them as a source of answers for your agent. Your content stays exactly where it is - Outlearn reads it, it never modifies or moves it.

How to Connect Helpdocs

1. Go to the Sources tab.
2. Click + Add Knowledge.
3. In the Add Knowledge Sources modal, click Knowledge Base in the left panel.
4. Select Helpdocs.
5. Log in to your Helpdocs account when prompted and authorize Outlearn to access your content.
6. Follow the on-screen steps to select which content to sync and set accessibility.

After Connecting

Once connected, Helpdocs will appear in your Sources list. Outlearn will keep it in sync automatically as your content changes.

From the Sources list you can:

• Change accessibility using the dropdown next to the source.
• Toggle it on or off using the In Use toggle.
• Resync manually using the three-dot menu if you want to force an immediate update.
• Delete the connection using the three-dot menu if you no longer need it.

Best Practices

• After connecting, check the Content Gaps section in Analytics after a few days to see what questions your agent still can't answer from your Helpdocs content.
• Toggle the source off temporarily if you're doing a large restructure of your content - this prevents your agent from serving outdated answers while you work.
• Trigger a manual resync after publishing a major batch of updates to make sure your agent picks them up immediately.