Your team documented everything in Confluence - the processes, the product guides, the troubleshooting steps. Most of it never reaches customers because finding the right page requires knowing where to look. Connect Confluence to Outlearn and your agent can surface that knowledge instantly, in the conversation, the moment a customer needs it.

A customer has a technical question your support team could answer in thirty seconds - because the answer is in a Confluence page your engineers wrote six months ago. But customers cannot access Confluence. Your support team has to find the right page themselves, read it, and then translate it into an answer. Connect Confluence to Outlearn and your agent reads that page directly, finds the answer, and delivers it in the conversation. Your Confluence documentation starts reaching the people it was written for.

In this article, you'll learn:

• What happens when you connect Confluence
• How to connect your Confluence account
• How to manage the connection after it's set up

What Gets Connected

When you connect Confluence, Outlearn syncs your articles and documentation and uses them as a source of answers for your agent. Your content stays exactly where it is - Outlearn reads it, it never modifies or moves it.

How to Connect Confluence

1. Go to the Sources tab.
2. Click + Add Knowledge.
3. In the Add Knowledge Sources modal, click Knowledge Base in the left panel.
4. Select Confluence.
5. Log in to your Confluence account when prompted and authorize Outlearn to access your content.
6. Follow the on-screen steps to select which content to sync and set accessibility.

After Connecting

Once connected, Confluence will appear in your Sources list. Outlearn will keep it in sync automatically as your content changes.

From the Sources list you can:

• Change accessibility using the dropdown next to the source.
• Toggle it on or off using the In Use toggle.
• Resync manually using the three-dot menu if you want to force an immediate update.
• Delete the connection using the three-dot menu if you no longer need it.

Best Practices

• After connecting, check the Content Gaps section in Analytics after a few days to see what questions your agent still can't answer from your Confluence content.
• Toggle the source off temporarily if you're doing a large restructure of your content - this prevents your agent from serving outdated answers while you work.
• Trigger a manual resync after publishing a major batch of updates to make sure your agent picks them up immediately.